Harness Happiness - Mine Referrals PDF  | Print |  E-mail
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Written by Paula Pollock   
Wednesday, 18 March 2009 00:13

I am not buying into this poor economy one bit.  Just listening to everyone I come into contact with tells me that it's changing already.But don't get complacent and throw a party.  If you are reaping the rewards of new clients now, you did something to make them happy in the past.  But, did you plan to harness their happiness?  Every business that has even one

client needs a referral mining strategy.  

Who Loves Ya, Baby?  Although somewhat shallow, tracking your fans by how many converted referrals they send is a must-measure in your plan. Yes, there are clients who think your are a super-hero but you need to be a tough grader.  Someone who sends you 10 contact leads is less valuable than someone who sends you 3 ultra-qualified referrals. Keep opportunities in perspective.

Ask While They're Smiling - When your client thanks you or shares a complement, you need to have a perfect retort ready.  "I am so happy that I could help you prosper. Can I quote you on my website?" When they are experiencing the euphoria of your work they can't say no.  

Resurrect Past Happiness - Don't worry that you haven't been gathering this information all along.  You can bring back the dead with a friendly call, email or card.  Honestly, people tend to move on and if you did a good job with them you helped their business progress.  As long as you don't lead with the referral request, they will be happy to catch you up with everything they have done since you last spoke.

Have a Plan. Work Your Plan - Maybe this is a really big list.  It's daunting to get caught up. You know now what you should have been doing all along. Forgive yourself and start now.  Plan a catch up strategy. Contact two or three each day, block an hour each week: whatever is most comfortable for you. Move forward with your plan.  Don't get stuck in too much strategy. Get in there are clean this up.  After the first few contacts, you will wonder why you were procrastinating this.  Happy past client will not only be happy to hear from you, but will be happy to hear from you too.  

Paula Pollock is Director of the Pollock Marketing Group:  helping business owners attract consistent clients with less effort.  To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com

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